The bank code is the routing number of your bank.

Please check the entered details again. Your Debit Card may only be registered under the Credit Card option. If you are sure that you have typed in the correct banking or credit card information, we kindly suggest that you contact your bank in order to find out if there is a general block on your debit / credit card for a registration with CLICK2PAY.

Please wait for the call-back validation by the CLICK2PAY Service Team. We will call the telephone number you have registered with us in order to verify your registered details. You will receive this call-back within 3 minutes after your successful registration. Your personal spending limit will be set during this verification process. Please make sure to be available after registration and to disable any telephone privacy detectors you may have installed.

Please check if you have registered a correct email address with us. If you did, please make sure to also check your Spam Folder and adjust your spam settings in order to receive emails from service@click2pay.com.

For security reasons, only the last 4 digits of the PAN are displayed in your  CLICK2PAY account. You can request your current PAN again via e-mail at any time in the security settings area.

The Star Rating is the maximum spending limit you have available on a 7 days basis minus total spending of the previous 7 days.

There is no need to fund your account prior to using it. All your transactions are covered up to the limit of your Star Rating.

Please visit your merchant’s website and choose CLICK2PAY as your preferred payment method. Enter your username (email address), your PAN and the amount that you would like to transfer to the respective merchant.

The username is the email address you have registered with CLICK2PAY.

Please log on to our website www.click2pay.com and type in your email address in the login area and then click on the "forgot my password" link.

If you make a transaction, the amount will refresh 7 days later. This means that the whole spending limit will be refreshed 7 days after your last successfully made transaction.

Please contact the CLICK2PAY Service Team. If you wish to increase your Star Rating we will provide you with the necessary requirements.

The money you spend will be in your merchant’s account instantly.

Your bank account normally will be debited two to three days after you have authorised the transaction.

Please login to your account with your email address and your password and click on the TRANSACTION tab in the menu bar. Simply choose the timeframe you would like to have displayed and a list of all your transactions within that timeframe will be shown.

Please send us an email to service@click2pay.com stating exactly what information you would like to update. We will then give you detailed instructions on what to do next.